TodayTix Group

Customer Experience Support Specialist (temp to perm)

New York, NY · Contract

Sponsorship not specifiedDetected 7 days ago

RESTPerformance ManagementCustomer SupportCommunicationCollaborationProblem SolvingAdaptability

About the role

Whether you're identifying unclear bot responses, surfacing customer pain points, or proposing a more human way to communicate a policy, your insight will help us continuously improve.
If you're the kind of person who gets satisfaction from solving problems creatively, writing empathetic and articulate responses, and thinking like a customer advocate, we'd love to hear from you.
We encourage collaboration by working a minimum of 1-2 days per week in the office (Monday - Thursday), while also offering flexibility for employees to choose where they work for the rest of the week.

Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands.
Collaborate with your team and CX Support Manager to identify trends, pain points, and opportunities for improvement.
Enthusiasm about AI and automation as tools to support great customer experiences-not as a replacement for the human touch.
Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality.
We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there's no script for what comes next.
TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology.

Minimum 2 years of experience in a customer-facing role, preferably in support, hospitality, or tech.
Exceptional written and verbal communication skills-you know how to explain things clearly, humanely, and with the right tone.
The ability to observe and describe technology and product behavior, and share feedback clearly.
Please note: Qualified candidates must be based in the greater NYC area.
Successful completion of this period is required to continue in the role, and we'll ensure you have clear feedback along the way so there are no surprises.

To support fairness and equity across the team, this role has a fixed salary of $60,000 per year, which applies to all candidates at this level.

Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

We're Looking for Someone With:
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Our portfolio of brands--including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema --connects millions of customers with the best in live entertainment.
In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences.

This listing is sourced directly from TodayTix Group's careers page and normalized into a canonical job model.