TechFlow, Inc.

Help Desk Support

Montgomery, Alabama, United States · Principal

No sponsorshipDetected 30 days ago

JiraConfluenceLogisticsCustomer SupportCommunication

About the role

If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you.
Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency.

Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support.
Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis.
Develop and maintain problem resolution solution sets on all fielded/identified software defects.
Review and provide inputs to software designs.
Supports Help Desk Level II escalations to Level III.
A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction.
Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges.
Come make a difference in a job that contributes to your future and helps us build an agile workplace!

High school diploma or GED Required years of experience as detailed below.
Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users.

Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite.
Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users.

Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option.

Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option.
Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources
Company-paid training and development program Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners.

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems.
TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions.

This listing is sourced directly from TechFlow, Inc.'s careers page and normalized into a canonical job model.