Signet Jewelers Corporate
Technical Business Analyst (Remote)
Support Center - Akron, OH
Sponsorship not specifiedDetected 8 days ago
SQLAWSAzureCloud PlatformsStakeholder ManagementSalesforceCustomer SupportPostmanCommunicationProblem Solving
About the role
- We have many opportunities available on our other career site pages.
- We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside.
- There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love.
Responsibilities
- Lead requirements gathering sessions with business stakeholders and technical teams
- Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis
- Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams
- Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues
- Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities
- Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
- Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation
- Monitor project progress, communicate risks and issues, and maintain project documentation
- Assist with end-user training, adoption, and post-production support
- People - and the love their actions inspire - are what drive us.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
- 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
- Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
- Experience creating requirements that support both business objectives and technical implementation
- Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
- Strong communication, problem-solving, and stakeholder management skills
Nice to have
- Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
- Experience supporting Salesforce integrations and customer service technologies, preferred
- Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
- Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred
Benefits
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
- Ample paid time off, plus seven holidays to recharge and unwind
- Dynamic Learning & Development programs to support your growth
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This listing is sourced directly from Signet Jewelers Corporate's careers page and normalized into a canonical job model.