euna
Implementation Manager (Grants)
Oakville, Ontario
Sponsorship not specified$67k-$84kDetected 20 days ago
AccessibilityProject ManagementJiraCRMSalesBudgetingExcelProcurementERPHRISOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime Management
About the role
- We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better.
- As an Implementation Manager, you will be our new customers' primary contact, overseeing the onboarding process from end-to-end.
Responsibilities
- Cross-Functional Collaboration: Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
- Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.
- Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
- Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer's complete adoption of their product.
Requirements
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
- 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
- Strong understanding of software implementation processes, methodologies, and best practices.
- Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
- If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!
- We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you.
Nice to have
- Strong problem-solving and analytical skills - high comfort level with Excel is a plus.
- Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
- Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.
Compensation
- $67,000 - $84,000 We believe in openness, so we publish our range from the start.
- Where an offer lands depends on your background, strengths, and how you'll contribute to the work ahead.
- This role fills an existing vacancy.
- Euna uses AI responsibly to assist in screening, assessing, or selecting applicants.
- AI helps us work smarter, but people lead the process.
- AI Mindset at Euna Solutions We believe the future of work is human + AI.
Benefits
- 🧘♀️ Wellness days What's better than a long weekend?
- 🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements.
- 💰 Benefits Ask us for a copy of our health and dental benefits!
Company info
- 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
This listing is sourced directly from euna's careers page and normalized into a canonical job model.