Wmg
VP, Operations
USA - Los Angeles - 777 S · Vp
Sponsorship not specified$150k-$200kDetected 27 days ago
CRMForecastingBudgetingLogisticsERPInventory ManagementCustomer SupportCommunicationCollaboration
About the role
- The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first.
- This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics.
- Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities
Responsibilities
- Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality
- Build and maintain scalable processes that support global growth and complex artist campaigns
- Links to relevant documents:
Requirements
- Experience working with or alongside artist management companies and or labels
- Deep hands-on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company
- Clear communicator with the ability to bring structure to complex, cross-functional environments
- 10 years of experience in an operational or similar role
- Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations.
- Experience managing global supply chains, logistics, and international distribution at scale.
Skills
- Identify operational risks, bottlenecks, and inefficiencies and proactively solve them
- Develop KPIs, reporting, and accountability frameworks across operations
Compensation
- $150,000 - $200,000 AnnuallySalary ranges are included for job postings where required by law.
- The actual base pay is dependent upon many factors, such as work experience and business needs.
- The pay range is subject to change at any time dependent on a variety of internal and external factors.
Benefits
- 2026 Benefits At A Glance final.pdf
Company info
- At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
- Here, we turn dreams into stardom and audiences into fans.
- We are guided by three core values that underpin everything we do across all our diverse businesses:
- We pursue excellence for our team and our talent.
- Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.
- WMG is home to a wide range of artists, musicians, and songwriters that fuel our success.
- That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.
- We encourage applications from people with a wide variety of backgrounds and experiences.
- Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.
- WMX is Warner Music Group's merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, vip ticketing, retail, licensing and direct-to-consumer experiences.
- We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business.
- From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist's creative vision.
- WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach.
- We value collaboration, ownership, and curiosity, and we're building a forward-thinking team that's excited to evolve how artists reach and engage their audiences.
Equal opportunity
- Warner Music Group is an Equal Opportunity Employer.
This listing is sourced directly from Wmg's careers page and normalized into a canonical job model.