ZOLL Medical
Patient Services Specialist
San Jose, CA
Sponsorship not specifiedDetected 13 days ago
SalesforceOutbound SalesCustomer SupportPatient CareFDA RegulatoryMedical DevicesResearchCommunicationMicrosoft Office
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
- ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80%
Responsibilities
- Manage a large volume of outbound and Inbound calls in a timely manner.
- Reply to emails, and text inquiries from patients, and internal business units (Account Services team, Customer Support, Account Managers, etc.)
Requirements
- Must be able to communicate always effectively & maintain professional conduct, with excellent written & verbal communication skills.
- Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
- Basic knowledge of MS Office Suite, and Salesforce.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Nice to have
- Follow communication "scripts" when handling different topics.
- Identify patients' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Confirm all patients receive at least 1 phone call after the device is shipped (Priority Calls) daily.
- Assist in tracking patients and devices in Salesforce and other applications.
- Identify issues that would cause delays in material delivery, communicate internally and with patients to resolve such issues, and satisfy patient's delivery requirements.
- Escalate special inquiries to the Account Manager (device lost in the mail, the patient is not home, wrong address, etc.)
- Report to the Sr.
- Specialist or Supervisor if any issues arise that need escalation.
Skills
- Knowledge, Skills and Abilities
- Strong customer service skills.
Compensation
- For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
Company info
- Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives.
- We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life.
- ZOLL is a fast-growing company that operates in more than 140 countries around the world.
- Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
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This listing is sourced directly from ZOLL Medical's careers page and normalized into a canonical job model.