EverCommerce Solutions
EverHealth Payment Operations Manager (Remote, US)
Remote- US
Work authorization required$70k-$85kDetected 35 days ago
SalesforceCRMProcess ImprovementRecruitingCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
- EverCommerce is an equal opportunity employer and we value diversity at our company.
Responsibilities
- Own PayOps escalation management-serve as the primary point of contact for payments escalations from Customer Success, Implementation, and Support teams
- Resolve payments-related support tickets requiring specialist expertise-partner with Support to handle complex payments inquiries that require deep product, processor, or workflow knowledge beyond standard support capacity
- Maintain operational continuity-identify and own the recurring payments operational work that does not fit a defined project structure: process monitoring, exception handling, data hygiene, and ongoing coordination tasks that keep the payments function running day-to-day
- Maintain accurate and up-to-date operational documentation-document escalation outcomes, rate review decisions, process exceptions, and coordination activities to create a reliable operational record for the payments team
- Surface operational patterns and recurring issues to Payments leadership-flag trends in escalations, support tickets, or process breakdowns that may warrant broader process improvement or project intervention
- Support onboarding and activation operational tasks-assist with payments onboarding workflows, activation troubleshooting, and operational hand-offs between Implementation and steady-state Customer Success
- Own PayOps escalation management-serve as the primary point of contact for payments escalations from Customer Success, Implementation, and Support teams; triage, investigate, and resolve issues or route to the appropriate owner with clear documentation and timely follow-through
- High attention to detail and strong documentation habits-able to maintain accurate records of escalations, decisions, and operational activity
- Collaborative and service-oriented-comfortable working across Customer Success, Support, Implementation, and Product to get things resolved
- Ability to manage multiple open issues and operational tasks simultaneously without losing track of details or timelines
Requirements
- Required Skills & Experience
- Bachelor's degree in Business, Operations, Finance, or a related field
- 2-4 years of experience in payments operations, fintech, or SaaS customer operations
- Proficiency with Salesforce (or similar CRM) for case management, ticket tracking, and data lookup
- This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.
Nice to have
- Hands-on experience with payments systems, processors, and onboarding/activation workflows
- familiarity with PaySimple or similar platforms a plus
Compensation
- The target base compensation for this position is $70,000 to $85,000 USD per year in most US locations.
- Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
- We look forward to reviewing your credentials and getting to know more about your experience!
Benefits
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Benefits and Perks (JUST U.S.):
- We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- https://careers.evercommerce.com/us/en
- Reporting to the Head of Payments, the Payments Operations Manager owns the day-to-day operational health of the EverHealth payments function.
- This is a hands-on role focused on keeping payments running smoothly-handling escalations, driving cross-functional coordination, resolving support issues that require deep payments expertise, and owning the operational work that falls outside the scope of project-based initiatives.
- Lead rate review processes-manage the end-to-end workflow for merchant rate reviews, including data gathering, analysis, stakeholder coordination, and communication of outcomes to internal teams and customers
- Strong written and verbal communication; able to translate payments complexity into clear, accessible language for internal partners and customers
- With a widely distributed team, we are used to working remotely across different time zones.
- At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.
Visa & Work Authorization
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce Solutions's careers page and normalized into a canonical job model.