Allegheny County

Allegheny Link Service Coordinator (Closes 8/17)

Pittsburgh, Pennsylvania

Sponsorship not specifiedDetected 2 days ago

CommunicationProblem SolvingPublic SpeakingOrganizational Skills

About the role

This position is responsible for providing resource coordination and supportive advocacy to those experiencing homelessness and/or in a housing crisis through eviction prevention work.
Position requires incumbent to be available to work 3 staggered work shifts between the hours of 8 a.m. and 5 p.m., Monday through Friday, with shifts being rotated on a weekly basis.
Communication with individuals reaching out to the Allegheny Link is mainly over the phone when individuals call into the Allegheny Link hotline.

Seeks innovative approaches to meet the unique needs of those we support
To provide information and guidance on homeless and housing services and supports
When needed, advocates on an individual's behalf and, when appropriate, assists individual to empower themselves to advocate on their own behalf
Advocates on a system level to ensure timely access to services and supports for individuals and families and at times acts as a liaison between CoC providers to ensure connections
Assists in and/or provides crisis intervention with follow-up (including, but not limited to mandated child abuse and adult abuse reporting); appropriately implements mandated reporting policies and procedures
Maintains HMIS with all client related activities

Assistance is also required to be provided to those individuals presenting in person to the Human Services Building as well as emailing into the Allegheny Link.
It is required and expected the Service Coordinators work in office at least 2 days per week with the potential of an additional day when staffing requires it.
Service Coordinators are expected to be in office for staff meetings and other DHS meetings/trainings as required.
Required to meet with individuals and families in person at the Human Services Building to work to support with services and supports to meet their needs
Required to respond to phone inquiries from individuals and families to determine through open conversation and informal needs assessments what immediate needs the clients have and assists with addressing those needs
Obtaining HUD required Coordinated Entry data

This listing is sourced directly from Allegheny County's careers page and normalized into a canonical job model.