Helix
Head of Customer Service
USA
Sponsorship not specified$110k-$135kDetected 68 days ago
HubSpotCRMCustomer SupportBioinformaticsResearchLeadershipCommunicationMentoring
About the role
- Researchers are becoming a part of this picture too, leaning on our clinicogenomic database to advance scientific discovery.
- This is a role for someone who balances systems thinking with the people leadership it takes to bring a team through transformation.
Responsibilities
- Helix is reshaping customer service into an AI-augmented operating model and the Head of Customer Service is the person driving this build forward.
- You'll partner with AI Ops on the technical work, lead the CS team, and work closely with the Head of Strategy & BizOps to shape where CS goes next.
Compensation
- $110,000 - $135,000
- 20% of your annual salary
Benefits
- We offer generous equity at Helix.
- If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.
Company info
- to help everyone improve their lives through their DNA.
- Ready to make a real-world impact with your skills?
- At Helix, we're transforming healthcare by making genomics a standard of care.
- We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice.
- Join us in building a future where healthcare is personalized, proactive, and powered by genomics.
Equal opportunity
- Shipped AI-assisted triage and escalation across all written channels, with first use cases identified for full AI end-to-end resolution Evolved the knowledge base maintenance model based on actual use Built a working voice-of-customer rhythm with Product Partnered with the Head of Strategy & BizOps on the team structure for where CS is going Delivered early impact in key metrics (CSAT, AI resolution rate, escalation rate) Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. #LI-Remote
This listing is sourced directly from Helix's careers page and normalized into a canonical job model.