Heihotels

Front Office Manager

Embassy Suites Palm Beach Gardens - Palm Beach Gardens, FL

Sponsorship not specifiedDetected 1 day ago

SalesForecastingLeadershipCommunication

About the role

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Prepare forecasts and reports and assist in the development of the room's budget.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.

Responsibilities

Implement company and franchise programs.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Perform any other job-related duties as assigned.

Requirements

Minimum of 2 years Front Desk experience, preferably in leadership role.
Advanced knowledge of brand's reward program.
General knowledge of local area attractions and transportation.

Skills

Qualifications and Skills

Compensation

In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? Yes

Company info

HEI Hotels & Resorts is proud to welcome the Embassy Suites Palm Beach Gardens PGA Boulevard to our growing portfolio of distinguished. Located within mere miles of beautiful beaches and championship golf courses, the Embassy Suites Palm Beach offers a getaway for travelers. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
HEI Hotels & Resorts is proud to welcome the Embassy Suites Palm Beach Gardens PGA Boulevard to our growing portfolio of distinguished.
Located within mere miles of beautiful beaches and championship golf courses, the Embassy Suites Palm Beach offers a getaway for travelers.
At HEI, we understand that exceptional hotels are built by exceptional people.
Our continued success is driven by our associates - the heart of every guest experience.
Where people choose to work matters.
In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.
Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job?
At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
Compensation

Equal opportunity

equal opportunity employer.

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