Sentinel Blue

Sentinel Blue

IT Operations Director

United States · Director · Contract

No sponsorship$171k-$800kDetected 78 days ago
AzureCloud PlatformsComplianceCustomer SuccessCiscoLeadershipCommunicationMentoring

About the role

  • Sentinel Blue is looking for an Operations Director to join our Operations organization, working alongside peer leaders in Security, Compliance, PMO, and Customer Success.
  • This is a full-time position that is fully remote.
  • This position may require access to technology, technical data, or information that is subject to U.S. export control laws and regulations.

Responsibilities

  • Lead the Service Desk and Infrastructure Engineering teams, ensuring consistent ticket lifecycle management from intake through resolution and post-incident review.
  • Maintain clear escalation paths and ensure appropriate ticket categorization, prioritization, and assignment across support tiers.
  • Drive the development and enforcement of secure baseline configurations for Windows 11, Windows Server, macOS, Microsoft 365, Azure, and endpoint devices.
  • Implement and refine ITIL-aligned processes including Incident, Problem, Change, and Knowledge Management frameworks.
  • Maintain operational documentation, SOPs, runbooks, asset inventories, and knowledge base articles to standardize and streamline support.
  • Manage performance expectations for individual contributors through metrics, coaching, and feedback loops driven by data and SLA adherence.
  • Identify automation opportunities and drive continual service improvement initiatives that reduce recurring incidents and increase operational efficiency.
  • This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills.
  • They will establish and maintain dashboards for visibility across leadership and technical teams, and ensure that SLA and KPI targets are clearly defined, measured, and met.
  • The IT Operations Director will also participate in change management activities, conduct post-incident reviews, and collaborate with peer teams in Security, Compliance, PMO, and Customer Success to align technical practices with operational and security objectives.

Requirements

  • U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
  • 5-10 years of experience in IT operations, service delivery, infrastructure engineering, or IT leadership roles.
  • Hands-on experience with infrastructure technologies such as Windows 11, Windows Server, macOS, Microsoft 365, Azure, virtualization platforms, and enterprise networking.
  • Experience implementing or improving ITIL-aligned processes including incident management, change management, problem management, and knowledge management.
  • Experience deploying and enforcing secure baseline configurations across client environments.
  • Strong communication skills, with the ability to clearly report status, escalate risks, and translate technical issues into business impacts.
  • CompTIA Security+ certification is required in the first 2 months of hire Desired
  • Experience working in a multi-client consulting or managed services environment.
  • Familiarity with Azure Government and Microsoft 365 GCC High environments, including their unique compliance and security requirements.
  • Experience with related frameworks such as CMMC, NIST 800-171, NIST 800-172, NIST 800-53, FedRAMP, ISO 27001, CIS Controls, or SOC 2.

Compensation

  • $171k-$800k

Benefits

  • Fully paid individual healthcare, vision and dental insurance for the employee.
  • Three weeks of paid vacation + 10 paid holidays.
  • Retirement benefit (401k) with company match.
  • The pace is fast, and we're always learning new things.

Company info

  • We're bringing enterprise-class cybersecurity to small and medium sized businesses.
  • Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission.
  • Further, success in this role can quickly transition into a team leadership role.
  • The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
  • You will be required to achieve a Security+ certification in the first 2 months of hire; we'll cover your certification costs and provide paid time for you to study!

Visa & Work Authorization

  • export control laws and regulations
Apply directly at Sentinel Blue →Create a free account for alerts like thisView Sentinel Blue immigration profile

This listing is sourced directly from Sentinel Blue's careers page and normalized into a canonical job model.