Ignite 33
Enterprise Operations Center Engineer
Suitland-Silver Hill, Maryland, United States
No sponsorshipDetected 153 days ago
LinuxCustomer SupportCollaboration
About the role
- Responsible for opening, tracking and closing tickets.
- Assist in restoring service when outages occur.
- Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA).
Responsibilities
- Manage, track, report, process and assign tickets daily.
- Perform proactive network and systems monitoring.
- Actively manage incident tickets and provide status updates on each ticket per SLA.
- Perform systems administration troubleshooting and support.
- Plan and prioritize work, both their own and that of project team.
Requirements
- Ability to craft technical and professionally written outage notifications and updates to incident stakeholders.
- Conduct continuous improvement service desk support and update knowledge base as required.
- A Minimum of 3 years of IT experience.
- A bachelor's degree US Citizen Ability to obtain a government public trust clearance.
- Experience with infrastructure and application support using Remedy or other ticketing and incident management systems.
- Familiarity and practical application of ITIL/ITSM principles.
Nice to have
- Experience with Linux Operating Systems.
- Experience with Network and Server monitoring tools.
- Experience supporting federal projects.
Company info
- Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue.
Visa & Work Authorization
- A bachelor's degree US Citizen Ability to obtain a government public trust clearance
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This listing is sourced directly from Ignite 33's careers page and normalized into a canonical job model.