Helenoftroy

Helenoftroy

Customer Service Coordinator I

USA - El Paso, Texas · Full-time

Work authorization requiredDetected 22 days ago
JavaFlaskForecastingExcelHRCustomer SupportResearchCommunicationCollaborationTime ManagementMicrosoft OfficeAccounts Payable

About the role

  • Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June.
  • Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom.
  • For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Responsibilities

  • At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability.

Requirements

  • 2+ years of related experience.
  • Experience with filing, data entry, document control, faxing, and copying.
  • They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified.

Skills

  • Excellent oral and written communication skills.
  • Effective multitasking, teamwork, time management, and organizational skills.
  • Requires good working knowledge of ORACLE.
  • Software knowledge with Excel, Word, Outlook, PowerPoint, Acrobat, Java and WinZip.
  • Warehouse knowledge with order picking, shipping/receiving, bar code scanning, Bill of Ladings, invoicing, and inventory.
  • OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June.

Compensation

  • Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunt

Company info

  • Processes manual, EDI, and internet orders.
  • Maintains customer records to include price lists, shipping addresses, and cross references.
  • Communicates order information to the customer and/or Sales Representatives via phone. and e-mail and responds to internal and external requests.
  • Monitors sales orders to ensure timely warehouse processing.
  • Tracks shipments to ensure timely delivery by carriers.
  • Monitors inventory levels to ensure all inventory and products are available.
  • Reviews scorecards for performance to track improvement.
  • Reviews and research deduction updates or feedback.
  • Acknowledge vendor compliance updates.
  • Maintains files and archives of customers' orders.
  • Processes new accounts and performs other duties as assigned.
  • We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.
  • Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia.

Equal opportunity

  • Equal Opportunity/Affirmative Action Employer.
  • We are committed to developing a diverse workforce and cultivating an inclusive environment.
  • If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Visa & Work Authorization

  • Authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Helenoftroy's careers page and normalized into a canonical job model.