Careportalinc

Patient Advocate

USA

Sponsorship not specified$60k-$80kDetected 6 days ago

RESTData ScienceOutbound SalesCustomer SupportEpicCommunicationProblem SolvingCritical ThinkingMentoring

About the role

The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications.
We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.

Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
Lead the payment posting process and follow up on defaulted payments

2-3 years of customer service experience via phone or call center
1-2 years of medical billing, insurance or related healthcare experience
Proficiency in Google Suite
Ability to toggle between multiple systems and efficient typing skills
Excellent verbal and written communication skills
Self motivated individual with exceptional attention to detail
Ability to show empathy and passion for outstanding customer service
Excellent problem solving and critical thinking skills
Open to ambiguity and ever changing environment
This is a fully remote position, and as a result will require access to a nice private space.

Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually.

This role offers a competitive benefits and wellness package
A chance to improve the U.S. healthcare system at a high-growth company!
Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system.
Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible.
Today, healthcare providers still engage with its consumers in a "one-size-fits-all" approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
Subject to location, experience, and education

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually.
With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
What do we offer to the ideal candidate?

This listing is sourced directly from Careportalinc's careers page and normalized into a canonical job model.