Baldwin

Customer Service Representative - MSI

Keller, Texas, US

Sponsorship not specifiedDetected 5 days ago

Outbound SalesCustomer SupportUnderwriting

About the role

We have a passion for crafting solutions for the important risks facing individuals and businesses.
The Customer Service Representative takes incoming calls and places outbound calls as necessary.
Processes and replies to Customer Service emails as assigned by leadership.

Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
Documents all activity in on-line client file to ensure quality and responsiveness.
Maintains a quality result by following established procedures and making recommendation for changes.
Bring on your challenges and let us show you how we build insurance better.

Minimum of 2 years of Customer Service experience and/or 1 year of Call Center experience
Must have Personal Lines Insurance License
The ability to learn appropriate firm software systems.
The ability to learn insurance products and grow in product knowledge.
The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.

Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority.
We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

This listing is sourced directly from Baldwin's careers page and normalized into a canonical job model.