Nexthop AI
IT Helpdesk Engineer
Santa Clara, California
H1B sponsorship availableDetected 45 days ago
PythonGitCloud PlatformsCybersecurityDetection EngineeringComplianceProject ManagementSalesforceTCP/IPFirewallVoIPZero TrustLeadershipCommunicationCollaborationProblem Solving
About the role
- We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team.
Responsibilities
- Infrastructure Operations & Support:
- Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
- Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations.
- Manage endpoint security using tools like Jamf/Kandji & Intune for unified device management.
- Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.
- Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.
- Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.
Requirements
- Proven track record in designing and scaling IT environments in dynamic settings.
- Technical Expertise:
- Proficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.
- Advanced knowledge of networking protocols, firewalls, and VLAN configurations.
- Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.
- 2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.
- Bachelor's Degree in Computer Science, or equivalent combination of education and experience.
- Ability to multi-task, independently manage time and execute on-time and at scale
- Soft Skills:
- Ability to collaborate with technical and non-technical stakeholders to deliver results.
Skills
- Excellent communication and problem-solving skills.
- Able to work independently and under pressure.
- A strong willingness to wear multiple hats and be where ever needed.
- This role is not eligible for Visa sponsorship
- Company Description
- Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)
Visa & Work Authorization
- This role is not eligible for Visa sponsorship
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This listing is sourced directly from Nexthop AI's careers page and normalized into a canonical job model.