Element Biosciences
Service Operations Program Lead/Analyst
San Diego - Headquarters · Senior · Full-time
Sponsorship not specified$97k-$118kDetected 23 days ago
JiraSalesforceOperations ManagementCustomer SupportCadenceBioinformaticsMedical DevicesLeadershipCommunicationSharePoint
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment.
- This role will report to the Manager, Customer Service and Operations and will be a daily onsite role based in San Diego, CA.
- If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Responsibilities
- Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager Service Ops Syncs, Office Hours, and Global Service & Support (GSS) Monthly meetings.
- Drive agenda development, action tracking, decision documentation, Jira-Commercial Operations Management (COPM) review, and follow-through across stakeholders
- Own Service & Support release readiness and communications for system and process changes, including SFDC release communications, stakeholder readiness, UAT coordination, and post-release follow-up
- Maintain Service Ops collateral on SharePoint and keep the Service Playbook current as processes evolve
- Partner with the Manager, Global Customer & Service Operations to maintain the GSS operational roadmap, translating organizational priorities into defined programs, milestones, owners, dependencies, and measurable outcomes
- Track Service & Support KPIs and identify opportunities to automate and improve data quality
- Participate in both product extension and new product introduction teams to scope and implement changes to business systems to support product launches
- Own Service Operations demand intake and portfolio management through Jira-COPM, including triage, business requirements, prioritization recommendations, assignment, dependencies, sprint readiness, escalation, and status reporting.
- Partner with Business Systems through development, UAT, release, and adoption
- Partner with Business Systems to translate Service & Support requirements into prioritized system enhancements; coordinate UAT, business validation, release readiness, and adoption
Nice to have
- Hands-on Salesforce experience (cases, work orders, service resources)
- Experience with Jira or similar ticketing/project systems
- Strong meeting and program management skills across multiple recurring cadences
- Excellent written and verbal communicator, comfortable with executive-ready materials
- experience supporting a field service org at a genomics or lab instrumentation company
- experience with service playbooks, onboarding SOPs, or team mergers/restructuring
- Preferred: experience supporting a field service org at a genomics or lab instrumentation company
- Preferred: experience with service playbooks, onboarding SOPs, or team mergers/restructuring
Compensation
- $97,000 - $118,000
- In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
- Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
Benefits
- Education and Experience:
- Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program management, or commercial operations, ideally in life sciences or medical device instrumentation
- In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
Company info
- At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity.
- We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
- We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization.
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This listing is sourced directly from Element Biosciences's careers page and normalized into a canonical job model.