JETCOOL Technologies

Field Service Manager

USA, Remote · Contract

Sponsorship not specifiedDetected 9 days ago

AccessibilityForecastingSupply ChainLogisticsCustomer SupportCommunication

About the role

Ensure adherence to contract agreements, managing scope, change control, and risk.
Accountable for P&L performance, including cost control, revenue, and margin protection.
Installation & commissioning of cooling systems.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Reporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
Own delivery of all commercial and operational aspects of the account in line with SOW and contract.
Manage forecasting (FOL), pricing updates, and financial alignment.
Lead the Customer Focus Team (CFT) to deliver program and service outcomes.
Support new product introduction (NPI) and deployment using structured methodologies.
Drive customer satisfaction and retention, particularly through service performance.
Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades).
Lead root cause analysis (RCA) for field failures and implement corrective actions.
Drive continuous improvement initiatives across service delivery and operations.

Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
Typically requires a minimum of 5 years experience in program administration/ management or related area.

Strong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs
Excellent customer-facing, communication, and escalation management skills.
Strong commercial and financial acumen.
Great experience with P&L.
Availability to travel up to 25%.
Strong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure.

Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).

Job Posting Start Date 07-13-2026 Job Posting End Date 09-13-2026 The base pay range for this position is provided below.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Field Service Manager (remote).

This listing is sourced directly from JETCOOL Technologies's careers page and normalized into a canonical job model.