Saint Francis Hospital
Revenue Cycle Patient Access Representative I
Yale Campus - Hospital, USA · Full-time
Sponsorship not specifiedDetected 26 days ago
Customer SupportPatient CareCommunication
About the role
- This role obtains and provides accurate legal and compliance forms as needed.
- Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed.
- Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs.
Responsibilities
- Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing.
- Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility.
- Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met.
- Manages and works through assigned workqueues during downtime between patient registrations.
Requirements
- This document generally describes the essential functions of the job and the physical demands required to perform the job.
- Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software.
- Strong ability to work in a team and hospital environment.
- Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures.
Skills
- Advanced knowledge of Microsoft 365 and other applicable software.
- Knowledge of all general office equipment.
- Excellent communication skills, both written and verbal that present clear and concise information.
- Effective interpersonal and customer service skills.
- Strong financial, analytical, and decision-making skills.
- Excellent organizational skills.
- Sound ability to organize and prioritize work and be detail oriented.
- Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities.
Benefits
- Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred.
- Experience in hospital precertification and benefit/eligibility verification, preferred.
- Verifies insurance coverage and ensures accurate representation of information on patient accounts.
- One Holiday per hour
Company info
- Works directly with patients and/or customers.
- Works with internal and/or external customers via telephone or face to face interaction.
- Works with other healthcare professionals and staff.
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This listing is sourced directly from Saint Francis Hospital's careers page and normalized into a canonical job model.