Western Alliance Bank

Staff Analyst III

Phoenix, AZ · Staff+

Sponsorship not specifiedDetected 13 days ago

Data AnalysisAccessibilityProject ManagementBudgetingLeadershipCommunicationCritical ThinkingPublic SpeakingMicrosoft Office

About the role

You'll also actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics.
As the IT Staff Analyst III, you'll identify and facilitate discussions with IT, Product, and Business subject matter experts to better understand the problem statement and/or opportunity, capture relevant insights.
Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities.

Responsibilities

Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts.
Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations
Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models
Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities
Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy
Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization
As a Staff IT Analyst III, you'll lead the review of current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit, or can accelerate, the business and technology strategy, and develop options or approaches to improve business outcomes.
You'll lead work to develop and review artifacts that accurately describe current state processes, practices, and/or metrics the determine root cause for constraints in the process.
You'll also review any findings or artifacts produced to validate the right problem or opportunity is being assessed.

Requirements

7+ years of related experience in an IT enterprise and business operations
Bachelor's degree in information technology and related field.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Occasional travel required
Familiarity with service management tools (e.g., ServiceNow)
Strong knowledge of service delivery processes and best practices.
Experience with project management tools and methodologies.
Ability to analyze data and generate performance reports.

Nice to have

Intermediate knowledge of general Financial Services or Banking is preferred.

Company info

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
When contacting us, please provide your contact information and state the nature of your accessibility issue.
We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

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This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.