Airbnb
Community Crisis Investigator
Canada · Senior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 80%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- You assess incidents and bring what you learn back to the team.
Responsibilities
- Outline and drive the case management actions needed for stakeholders to respond effectively, keeping the response moving inside the incident's timeline.
- Keep the case management tool accurate for your own cases and raise data or backlog problems you notice, so the team's view of the global caseload stays trustworthy.
- Maintain case documentation and trackers to a standard that supports accurate analytics and clean handoffs within and across regions.
- Proven track record of working collaboratively with multi-functional leads in a matrixed organization.
Requirements
- 6+ years of experience in customer support or front-line work handling escalated, sensitive cases, including crisis or survivor-facing work such as a crisis line, victim advocacy, emergency response, or trust and safety.
Compensation
- The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
Benefits
- Ability to work a flexible schedule, including nights and weekends as needed.
Company info
- We strive to also provide a disability inclusive application and interview process.
- Canada Annual Pay Range $85,000 - $100,000 CAD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.