GEICO

GEICO

Manager, Engineering Operations – Technical Support

Tampa, FL, USA

Sponsorship not specifiedDetected 5 hours ago
Cloud PlatformsBudgetingCustomer SupportTCP/IPDNSNetwork MonitoringVoIPLeadershipCollaborationProblem SolvingMentoring

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • When you join our company, we want you to feel valued, supported, and proud to work here.
  • In this role, you will be responsible for leading a team of technicians and engineers servicing Geico associates throughout the US.
  • Great Careers: Personalized development programs, mentorship, and certification assistance.

Responsibilities

  • Manager, Engineering Operations - Technical Support
  • GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team supporting over 35,000 associates.
  • With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO's technical teams are delivering an elevated experience for GEICO associates.

Requirements

  • Bachelor's degree in engineering, Computer Science, Information Technology, Business or comparable experience.
  • At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
  • Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
  • Proven ability to operate in high pressure situations handling multiple competing priorities.
  • Ability to identify and proactively resolve or escalate issues.
  • Ability to understand and execute change management activities.
  • Experience working in large, distributed environments supporting 35,000+ users.
  • Experience and familiarity with AI tools and automation.
  • Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
  • Experience supporting incidents and users in a large enterprise environment.
  • Holds an understanding of core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP).
  • Video conferencing setup and troubleshooting.
  • Good understanding of VoIP technologies.

Nice to have

  • Preferred Skills Qualifications:
  • Preferred Skills

Skills

  • Manage work schedules, monitor overtime, and approve timesheets.
  • Develop and implement trainings to support associates.
  • Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
  • Oversee daily operations for the teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.
  • Manage and support AV Operations throughout the enterprise.
  • Interface with vendors as necessary to handle the purchase of hardware, software or services.

Benefits

  • Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most.

Company info

  • Protecting customers through life's twists and turns with innovation and integrity.
  • Great Culture: Inclusive and collaborative culture rooted in shared success.
  • Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
  • The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.
  • GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
  • GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.
  • This applies to all applicants and associates.
  • GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.
  • We do not condone or tolerate an atmosphere of intimidation or harassment.
  • We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
  • At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
  • We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
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This listing is sourced directly from GEICO's careers page and normalized into a canonical job model.