Banner Health
IT Technician I
BUMC Phoenix (1111 E McDowell Rd)
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About the role
- Follows established guidelines and procedures to troubleshoot information technology issues.
- Applies basic instructions and procedures to solve non-complex problems.
- Chooses best alternative from group of known possibilities.
Responsibilities
- The primary focus is to ensure customer satisfaction for all IT activities and support services.
Requirements
- High school diploma/GED or equivalent working knowledge in a similar role is required.
- Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity.
- Knowledge of Microsoft Office O365 applications is required.
- Requires ability to communicate and interact across all services and at various levels.
- Working variable shifts and hours and carrying/responding to a pager may be required.
Nice to have
- Knowledge of Information Technology in a fast-paced environment is preferred.
- EEO/Disabled/Veterans
Skills
- Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems.
Benefits
- Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row.
- We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
- This position demonstrates a high degree of technical knowledge of infrastructure, communication processes, and supports system defined objectives relative to the company's business and healthcare requirements.
- May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.
- This is an onsite position located in Phoenix at Banner University Medical Center - Phoenix.
Company info
- We offer stimulating and rewarding careers in a wide array of disciplines.
- Provides service to customers, meeting standards and guidelines.
- Responds to standard requests from internal and/or external customers.
- Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.
- Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.
- Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications.
This listing is sourced directly from Banner Health's careers page and normalized into a canonical job model.