Zendesk

Zendesk

Senior Sales Engineer

San Francisco, California, United States of America · Senior

Sponsorship not specified$226k-$338kDetected 30 days ago
JavaScriptPythonNode.jsAWSGCPAzureCloud PlatformsRESTMachine LearningLLMsRAGAgentic AIStatisticsSalesZendeskLeadershipCollaborationPublic Speaking

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).
  • Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.
  • We are seeking a Senior Sales Engineer (SE) to sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation.

Responsibilities

  • Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.
  • Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments. Translate complex system requirements into scalable demonstrations, pilots and proofs-of-concept (POCs) that demonstrate clear business value.
  • Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.
  • Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution. Architect secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).
  • Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.
  • You will own the technical strategy for our global customer engagements, acting as a strategic advisor to both the C-suite and engineering leadership.
  • Build Scalable Accelerators:
  • Ability and willingness to travel between 30% and 50% annually to lead critical, high-touch on-site customer architecture sessions and strategic regional briefings.
  • Travel Commitment: Ability and willingness to travel between 30% and 50% annually to lead critical, high-touch on-site customer architecture sessions and strategic regional briefings.

Requirements

  • Bachelor's degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative technical discipline is required.
  • A Master's degree or professional technical certifications are a distinct advantage.
  • What You Bring (Required Qualifications):

Nice to have

  • Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.
  • Customer obsessed: The customer comes first, and you believe that through and through.
  • Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
  • The specific in-office schedule is to be determined by the hiring manager.
  • The intelligent heart of customer experience
  • Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
  • Today we power billions of conversations with brands you know and love.
  • Zendesk believes in offering our people a fulfilling and inclusive experience.

Skills

  • Architect secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).

Compensation

  • Travel Commitment: Ability and willingness to travel between 30% and 50% annually to lead critical, high-touch on-site customer architecture sessions and strategic regional briefings.

Benefits

  • Education: Bachelor's degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative technical discipline is required.

Company info

  • Job Description At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).
  • This role must attend our local office for part of the week.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.