Workleap

Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

Canada - Remote · Mid

Sponsorship not specified$80k-$90kDetected 13 days ago

HubSpotCRMSalesCustomer SuccessResearch

About the role

We're looking for an Account Manager who knows how to build real customer relationships and turn them into lasting partnerships.
In this role - an 18-month contract with real impact from day one - you'll own a book of accounts and be responsible for renewing and expanding their value, making sure customers are getting everything they need from Workleap so they want to keep growing with us year after year.
You'll be their go-to person: part consultant, part commercial partner, someone who can hold a tough conversation and still come out with a signature.

Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion;
Maintain a clean, accurate HubSpot pipeline that reflects reality - not optimism - so the team makes the right calls at the right time;
Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach - so your time goes toward high-value conversations, not manual research;
Help shape the team's playbooks by sharing what you learn and codifying what works, in a team that's actively building its standards after doubling in size.
You'll be working alongside 8 AMs, 2 CSMs, and 2 Onboarding Managers in a team that's actively building its playbooks after doubling in size.
What drives us
At Workleap, we build software that sits at the center of how people experience work, every day, at every level.
We use AI to support certain steps of the process, but every hiring decision remains human.

2+ years in an AM or CSM role with a renewal quota - you need to have owned a number, not just contributed to one;
Experience managing an ARR book in the $1M-$5M range (enough complexity to be relevant, right-sized to translate to our segment);
Proven ability to hold difficult commercial conversations - price increases, pushback, migrations - without losing the relationship or the deal;

Company Description
Workleap is a Montreal-based tech company, founded in 2006.
We're builders at heart, we make simple products that actually matter to the people who use them.
Drive the pricing migration across your accounts - having direct commercial conversations with customers about the move to platform pricing, and closing them;
This isn't your typical sales team - we put customers first, which drives a different kind of commercial relationship.
What's ahead: the pricing migration is one of the most strategic plays of the year - moving legacy customers to the new platform model takes real commercial judgment.
On top of that, driving multi-module adoption with customers used to a single-product relationship is a genuine product-selling challenge with a lot of upside.

This listing is sourced directly from Workleap's careers page and normalized into a canonical job model.