Canals
Implementation Engineer - ERP Integrations
New York
Sponsorship not specifiedDetected 5 days ago
RESTProject ManagementAccount ManagementSAPERPOnboardingCustomer SuccessZendeskCommunicationAccounts Payable
About the role
- We're hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems - including Eclipse, P21, and Infor - with Canals.
- You'll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs.
Responsibilities
- Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
- Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
- Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
- Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
- Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
- Occasionally cover on support (Zendesk) as needed.
Nice to have
- Participate in customer onboarding and go-live calls as the technical owner of the integration process.
- Typically, 2-4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
- Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
- Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
- Strong communication skills - able to explain technical concepts clearly to both technical and non-technical users
- Excellent organization and project management abilities
- English proficiency required
- Spanish or Portuguese a plus
Company info
- Excitement to work directly with customers, managing implementations and troubleshooting integration issues
This listing is sourced directly from Canals's careers page and normalized into a canonical job model.