Wolters Kluwer

Wolters Kluwer

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057506

USA - Coppell, TX · Senior

Sponsorship not specified$86k-$149kDetected 28 days ago
Data AnalysisUX ResearchProduct StrategyAccountingResearchLeadershipCommunicationPublic Speaking

About the role

  • Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) - Hybrid R0057506 | DXG | DXG | UX/CX COE - WK DXG U.S., Inc.
  • Wolters Kluwer reported 2022 annual revenues of €5.5 billion.
  • The job description provided is subject to revision and modification at any time.

Responsibilities

  • Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
  • Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
  • Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
  • Document insights and artifacts in a central repository.
  • Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
  • Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives

Requirements

  • Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Required:
  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master's degree preferred.
  • Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
  • Data Analysis: Advanced skills in analyzing qualitative and quantitative user data.
  • Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.
  • Preferred:

Nice to have

  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
  • Master's degree preferred.
  • 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.

Skills

  • Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
  • Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
  • Experience in a B2B environment working on enterprise solutions
  • Knowledge of Tax & Accounting solutions and customer workflows
  • Familiarity with User Research platforms such as Great Question or UserZoom
  • Experience collecting and reporting user data from Pendo or other analytics tools.
  • Essential Duties and responsibilities
  • Merge qualitative and quantitative data via mixed methodologies.

Compensation

  • $85,600.00 - $149,400.00 USD
  • Compensation range listed is based on primary location of the position.
  • Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Company info

  • https://www.wolterskluwer.com/en/about-us | https://www.wolterskluwer.com/en/solutions/tax-accounting-us
  • Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues.
  • Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid
  • NOTE: A portfolio is not required, but sharing a PAST PROJECT to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process.
  • Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
  • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
  • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
  • We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
  • The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
  • We are headquartered in Alphen aan den Rijn, the Netherlands.
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