Pivot Point Solutions
Operations Data Analyst
Fairfield, CA · Mid
Sponsorship not specified$25k-$40kDetected 7 days ago
AgileExcelProcess ImprovementCustomer SupportTCP/IPCiscoCommunicationCollaborationMentoringOrganizational SkillsLean ManufacturingCompTIA
About the role
- Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity.
- This role combines network operations, incident management, business process improvement, and cross-functional collaboration to ensure reliable technology services and continuous operational improvements.
- This role is ideal for someone who enjoys solving technical problems while also improving business processes and customer experience.
Responsibilities
- Investigate, troubleshoot, and resolve production issues while coordinating with technical support teams
- Perform root cause analysis and recommend corrective actions to prevent recurring issues
- Support incident, problem, and change management activities using established IT service management processes
- Maintain technical documentation, operational procedures, and knowledge base articles
- Partner with business stakeholders to understand operational needs and translate them into technical solutions
- Develop reports, dashboards, and performance metrics using Microsoft Excel and other reporting tools
- Provide technical support, knowledge sharing, and mentorship to junior team members as needed
- Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries.
- We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.
- By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.
Requirements
- 3+ years of experience supporting IT operations, network infrastructure, systems administration, or enterprise technology environments
- Experience with incident management, problem management, and change management processes
- Experience working with enterprise ticketing or IT service management platforms
- Advanced proficiency with Microsoft Excel, Word, and standard business applications
- Experience supporting enterprise network infrastructure or telecommunications environments
- Familiarity with Agile, Scrum, or other iterative delivery methodologies
- Experience with Lean, Six Sigma, or ITIL best practices
- Experience leading process improvement or operational excellence initiatives
- Knowledge of network protocols, operating systems, and enterprise applications
- Experience supporting large-scale enterprise technology deployments
Compensation
- Compensation: $25-$40/hr
Benefits
- Monitor the health and performance of enterprise network and technology systems
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field (or equivalent combination of education and experience)
Company info
- You'll stand out if you have:
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This listing is sourced directly from Pivot Point Solutions's careers page and normalized into a canonical job model.