Saia

PT Customer Care Specialist

US - ND - Fargo

Sponsorship not specified$21k-$25kDetected 8 hours ago

Outbound SalesLogisticsCustomer SupportLeadership

About the role

Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests.

Provides assistance and support to internal and external drivers for the line haul department.
That's why we work hard to provide you with what you need to build an awesome career.

Must be at least 18 years of age.
and accurately complete various documents, reports and records required of the position.

Transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands
Works primarily in a terminal office environment with frequent computer and phone use.
Sits for extended periods while performing data entry and administrative tasks.
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
Occasionally lifts or carries office supplies or small packages up to 20 pounds.
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
Reviews outbound load paperwork to ensure accuracy before dispatch.
Handles inbound calls and emails to provide timely resolution and a positive customer experience.

A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits.

Arranges dock pickups and dock drops for customers in coordination with operations staff.
We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

This listing is sourced directly from Saia's careers page and normalized into a canonical job model.