Inmar
Onboarding Project Lead, Healthcare
Headquarters, Winston Salem, NC · Mid
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About the role
- This is a hands-on, project leadership role for someone who follows through, learns quickly, communicates clearly, and stays composed when the playbook does not yet cover every scenario.
- Prior healthcare software experience can help, but it is not the only path.
- Escalate early when scope, timing, quality, or the customer experience is at risk. - Improve the onboarding model: Capture customer feedback and lessons learned.
Responsibilities
- You will organize the plan, create clarity across customer and internal teams, coordinate configuration and testing, communicate risks and decisions, and help everyone reach launch readiness.
- We care more about evidence that you can organize work, build trust, learn unfamiliar systems, surface risk, and deliver commitments.
Requirements
- Experience supporting onboarding, implementations, integrations, or operational launches
- Ability to translate client needs into operational and technical requirements
- Create confidence through communication: Provide clear status, next steps, risks, decisions, and required actions.
- Evidence that you can coordinate multi-step work involving several people, dependencies, and deadlines.
- Clear, audience-aware written and verbal communication, including the ability to explain status, decisions, risks, and next steps.
- Ability to learn unfamiliar software, processes, and customer workflows quickly and apply feedback.
- Comfort working with data, system settings, testing, and quality checks.
- Deep technical expertise is not required for this role, but you will be leading pharmacy software onboarding projects that have some technical components.
- Helpful Experience, Not Required
- Experience in any pharmacy setting, including retail, hospital, specialty, long-term care, mail order, central fill, PBM, wholesaler, or pharmacy technology.
Nice to have
- Experience working within Salesforce or similar CRM systems
- Experience performing QA and UAT testing
- Treat clients and teammates with courtesy, consideration and tact
- you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- As an Inmar Associate, you:
- Eligible associates have access to:
Benefits
- The Healthcare Onboarding Project Lead guides new customers through the work required to begin using an Inmar Healthcare solution successfully.
Company info
- About Customer Success Our Customer Success team is focused on helping customers easily achieve the value of our products.
- Customers are prepared and confident at launch, handoffs are complete, and recurring lessons from new scenarios are converted into practical improvements for the team.
- Success requires clear ownership, respectful challenge, and early escalation. - Customers may be navigating operational change while learning the product.
Equal opportunity
- We are an Equal Opportunity Employer, including disability/vets.
Visa & Work Authorization
- This position is not eligible for student visa sponsorship, including F-1 OPT or CPT.
This listing is sourced directly from Inmar's careers page and normalized into a canonical job model.