Gas South

Customer Care Representative - (Bilingual/Spanish Preferred)

Atlanta, Georgia · Full-time

Sponsorship not specifiedDetected 10 hours ago

NLPResearchCommunication

About the role

Are you someone who naturally wants to help others?
Do you enjoy solving problems, explaining options, and creating a better customer experience?
If so, the Customer Care Representative position may be a great fit for you!

Responsibilities

Collaborate with internal teams and escalate issues when appropriate to ensure resolution
Navigate multiple systems and tools to research, document, and resolve customer needs in real time
Maintain high standards of quality, accuracy, and productivity in a fast-paced, performance-driven environment
Experience building trust and using sound judgement to resolve concerns

Requirements

Training is a total 6 weeks and must be attended in its entirety
Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.
Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.

Compensation

Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Gas South Base Pay Range
Annual employer contributions of up to 12.5% to your 401k
Annual performance incentive is a % of annual benchmark based on position level

Benefits

Full medical, dental, and vision coverage
Employer-paid life and disability coverage
Education assistance up to $5250 per year

Company info

That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect.
Proactively identify and act on opportunities to retain customers and convert interactions into enrollments or strengthened relationships through value-added products and services
Take ownership for fully assisting customers, prioritizing one-contact resolution whenever possible to address customer needs in a single interaction

Equal opportunity

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment.

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This listing is sourced directly from Gas South's careers page and normalized into a canonical job model.