Hewlett Packard Enterprise
HPC & AI - Software Engineering Resolution Engineer
Spring, Texas, United States of America · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$6,391 more — $132,891 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $132,891 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Houston-Pasadena-The Woodlands, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 84%
Reported a layoff in this occupation
DOL often reclassifies their job titles
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets.
- Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible.
- This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.
Responsibilities
- Provide technical support for customer reported issues escalated to Level 3 support.
- Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation.
- Perform selected product pre-release testing.
- Document/communicate throughout the whole process of working an issue until closure.
- Create and review selected customer documentation and notices.
- Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages.
Requirements
- Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent.
- Typically 6-10 years experience.
- Must be able to provide after-hours support when necessary.
- Experience with installation and configuration of GPU drivers.
Skills
- Knowledge and experience of Linux operating systems.
- Experience with installation and configuration of GPU drivers. Use of GPU performance and profiling tools (ex. NVIDIA Nsight).
- Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI.
- Experience with debugging and performance analysis tools (CPE tools and libraries).
- Prior history with containerization such as Apptainer.
- Experience with Pytorch, NCCL and/or RCCL.
- Knowledge and experience with working with 3rd party suppliers.
- Ability to multi-task and prioritize, switching between working several issues at once.
- Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
- What We Can Offer You:
- Health & Wellbeing
- Personal & Professional Development
Compensation
- USD 126,500 - 290,500 in Minnesota & Texas
- The listed salary range reflects base salary.
Benefits
- Education and Experience Required:
- Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
Company info
- Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
- We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
- Our culture thrives on finding new and better ways to accelerate what's next.
- We know varied backgrounds are valued and succeed here.
- We have the flexibility to manage our work and personal needs.
- We make bold moves, together, and are a force for good.
- If you are looking to stretch and grow your career our culture will embrace you.
- Open up opportunities with HPE.
Equal opportunity
- Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
This listing is sourced directly from Hewlett Packard Enterprise's careers page and normalized into a canonical job model.