eventconnect

Hotel and Event Management Coordinator

London, Ontario

Sponsorship not specifiedDetected 20 days ago

CRMCommunicationCollaborationProblem Solving

About the role

At EventConnect, our clients are the focus of our team every day.
You will foster strong relationships through professional communication and proactive follow-up.
Please note, this posting is for future opportunities only; no current vacancy.

Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

Ability to multitask and be agile in a fast-paced environment
Ability to gauge your client and adjust your approach
Minimum of 1 year of experience working in the hotel, sports or travel industry
Previous experience in hotel management or sales would be considered an asset
Should an applicant be selected for an interview, please inform EventConnect of any required accommodations.
Ability to quickly identify and assess customers' needs to achieve satisfaction
Accepts and welcomes new challenges
Accountable for being a team member and contributing to goals
Friendly, professional and confident nature both on the phone and through email communications
Strong problem-solving skills and the ability to collaborate with others
An organized approach to completing your work to ensure that clients and hotel relationships are strengthened
Detail-oriented and precise team player who enjoys working with others
CRM experience
Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
Travel Industry Council of Ontario (TICO) certification is preferred.

The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.
We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

This listing is sourced directly from eventconnect's careers page and normalized into a canonical job model.