Blink Health

Blink Health

Call Center Operations Manager

Pittsburgh, PA · Senior · Full-time

Sponsorship not specifiedDetected 8 days ago
CRMSupply ChainProcess ImprovementCustomer SupportPatient CareLeadershipCommunicationMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
  • BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
  • With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

Responsibilities

  • Lead, coach, and develop a team of customer service reps and team leads - holding the bar high while investing in each person's growth.
  • Create an environment where people do their best work, feel ownership over outcomes, and genuinely care about the patients they serve.
  • Own the day-to-day: ensure timely, high-quality resolution of customer issues across all channels (phone, email, chat) - at speed and at scale.
  • Build and enforce policies, processes, and SLAs that are rigorous but human - protecting the customer experience while enabling a fast-moving team.
  • Own the metrics that matter - CSAT, NPS, FCR, response time, resolution time - and use them to tell a story, not just report numbers.
  • Implement Quality Assurance programs that raise the floor on service quality, every week.
  • Our business model not only helps people, but drives economics that allow us to build a generational company.

Compensation

  • Drive a performance culture built on accountability, candid feedback, and real development - not just annual reviews.

Benefits

  • At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
  • We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
  • We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
  • Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Company info

  • We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
  • Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
  • When things break - and in a fast-growing company, things break - you'll be the one who figures it out and moves the team forward.
  • It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.

Equal opportunity

  • We are an equal opportunity employer and value diversity of all kinds.
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This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.