Welch’s

Welch’s

Customer Account Associate

Waltham, Massachusetts, United States · Internship

Sponsorship not specified$65k-$75kDetected 12 days ago
CRMExcelSupply ChainCommunicationCollaborationAdaptability

About the role

  • We're looking for a Customer Account Associate to oversee the end-to-end order management process and serve as a key point of contact for customer relationships related to ordering Welch's products.
  • This includes entering, reviewing, and booking domestic orders with accuracy and efficiency.
  • The ideal candidate will play an integral role in identifying process improvements and recommending enhancements to streamline order processing.

Responsibilities

  • Serve as the primary customer contact for order-related inquiries, providing professional, responsive support.
  • Analyze service metrics and order trends to identify root causes, recommend process improvements, and drive efficiency.
  • Support continuous improvement by identifying and implementing enhancements to systems, tools, and workflows.
  • A collaborative team player who contributes to company goals and actively supports cross-functional communication.
  • Customer-focused, with a desire to understand and deliver on key service metrics such as on-time delivery and case fill
  • maintains accurate records of customer requirements.
  • Skilled at leveraging software, reporting tools, and systems to drive efficiency and informed decision-making.
  • A relationship builder who fosters a positive, solutions-oriented environment with both internal teams and external partners.
  • Customer-focused, with a desire to understand and deliver on key service metrics such as on-time delivery and case fill; maintains accurate records of customer requirements.
  • A desire to manage your own customer portfolio and take ownership of account success.

Requirements

  • 2+ years of business experience, ideally in operations, supply chain, or customer relationship management (internship/co-op experience welcomed).
  • Proficiency in Microsoft Excel
  • comfort navigating data and reporting tools.
  • Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business

Nice to have

  • High school diploma required.
  • Associate or Bachelor's degree preferred.
  • Consumer packaged goods (CPG) industry experience is a plus.
  • Familiarity with Oracle or Infor is a plus.

Compensation

  • Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus )

Benefits

  • Health, Dental & Vision Insurance
  • Health Savings Accounts
  • Tuition reimbursement program
  • Additional benefits available through Perks at Work
  • Paid parental (and adoption) leave - Available after 12 months of employment
  • Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus )
  • Organization with a bold, clear purpose & vision for the future

Company info

  • Grow with Welch's!
  • Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages.
  • To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!
  • At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.
  • Position Summary
  • This position works cross-functionally with Customers, Brokers, Field Sales, Transportation, and Warehouse teams to ensure a smooth and responsive order fulfillment experience.
  • Where You'll Work
  • This role will be based out of our Waltham, MA headquarters where you will be immersed in a dynamic workplace where innovation thrives and collaboration is key.
  • Our company in-office schedule is designed to maximize collaboration & relationship building balanced with flexibility and well-being with 3 days in office and Thursdays/Friday being remote, flex days.
  • Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
  • Manage end-to-end order processing, including entry, review, booking, adjustments, and returns for assigned customers.
Apply directly at Welch’s →Create a free account for alerts like thisView Welch’s immigration profile

This listing is sourced directly from Welch’s's careers page and normalized into a canonical job model.