Pacific Hospitality Group

Pacific Hospitality Group

Front Office - Front Desk Agent

The Meritage Resort & Spa – Napa, CA, USA

Sponsorship not specifiedDetected 2 days ago
ComplianceCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

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About the role

  • This role is responsible for creating a seamless arrival and departure experience while upholding Forbes-level hospitality standards.
  • The Front Desk Agent serves as a key point of contact for resort guests, ensuring professional and personalized service throughout each interaction.
  • The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.

Responsibilities

  • Maintain strong knowledge of resort services, promotions, dining outlets, winery experiences, and local attractions to enhance the guest experience.
  • Support upsell opportunities including room upgrades, resort experiences, and special packages while maintaining a guest-focused approach.
  • Maintain accurate guest records, cash handling procedures, and compliance with company policies, PCI standards, and safety guidelines.

Requirements

  • Ability to remain professional and composed in a fast-paced, high-volume environment.
  • Ability to handle guest concerns with professionalism, empathy, and diplomacy.
  • Great If You Have
  • Experience in a luxury hotel or Forbes-rated resort environment.
  • Knowledge of Napa Valley hospitality, wineries, dining, and local attractions.
  • Previous experience with guest engagement or upselling initiatives.

Nice to have

  • Minimum 1-2 years of front desk, guest services, or hospitality experience preferred, ideally within a hotel or resort environment.
  • Experience with hotel PMS systems, POS systems, and Microsoft Office applications preferred.

Compensation

  • This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

  • Ability to work flexible schedules including evenings, weekends, holidays, and peak occupancy periods.

Company info

  • We are a family focused company committed to long term holds that enable us to grow our business and our team members.
  • We are focused on long-term value creation and sustainable growth.
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