RapidSOS

Technical Implementation Manager

United States (Remote)

Sponsorship not specified$115k-$135kDetected 8 days ago

Project ManagementAccount ManagementCustomer SuccessSystems EngineeringVoIPCommunicationProblem SolvingAdaptabilityOrganizational Skills

About the role

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.
It harnesses artificial and human intelligence to fuse life-saving data from the world's largest safety network, which includes over 700M+ connected devices and 200+ global technology companies.
This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders.

Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation
Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response.

Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow
Knowledge of APIs
Nice-to-have experience (but not required!):

Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team
This role will also be eligible to receive equity options.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives.
We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team.
Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact.
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status

This listing is sourced directly from RapidSOS's careers page and normalized into a canonical job model.