A16zcrypto

A16zcrypto

Field Operations Contractor

New York · Contract

Sponsorship not specified$25k-$35kDetected 79 days ago
Problem Solving

About the role

  • We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth.
  • The more you check in at your favorite spots, the more you unlock-from unique rewards to seamless direct messaging for reservations.

Responsibilities

  • Help maintain momentum post-launch to ensure product adoption and partner satisfaction
  • You're tech-savvy and a quick study-comfortable picking up new systems to support partner setup, troubleshooting, and account management.
  • You're a strong communicator who can build quick rapport with operators and staff

Compensation

  • $25-$35/hour based on experience.
  • 3-month contract-based, with potential for continued engagement depending on performance and market growth
  • Disclosure in accordance with New York City's Pay Transparency Law.
  • Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws.
  • For US applicants, you may view the Know Your Rights notice here.
  • Additionally, Blackbird participates in the E-Verify program.

Benefits

  • You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
  • Pay Transparency Notice & Benefits

Company info

  • Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers.
  • Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.
  • Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
  • At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
  • We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers.
  • We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
  • We hold one another accountable to living out our talent principles as we march together to achieving our mission.
  • About Blackbird
  • About Our Team
  • Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
  • About the Job
  • At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant.
  • Whether it's last-minute tables, welcome drinks, off-menu items, or exclusive perks, we're building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways.
  • With each visit, you'll earn $FLY, our universal rewards currency, which you can use across our network of outstanding restaurants.
  • We're hiring a Field Operations Contractor to support our NYC market rollout.
  • This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations.
  • You'll be the face of our brand in the field-installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience.
  • This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth.

Equal opportunity

  • Commitment to Equal Opportunity
  • Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer.
  • Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.
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