guidewaycare

guidewaycare

Senior Patient Activation Specialist

Birmingham, Alabama, United States · Senior

No sponsorship$15k-$25kDetected 20 days ago
ComplianceRecruitingCustomer SupportHIPAAEpicEHR/EMRPatient CareLeadershipCommunicationProblem SolvingMentoringAdaptability

About the role

  • We are seeking motivated individuals who are eager to join the healthcare industry.
  • Handle complex patient interactions including escalations or high-priority cases.
  • Oversee appointment scheduling, insurance verification, and patient follow-ups.

Responsibilities

  • Support new staff through feedback, mentoring, and quality assurance activities.
  • Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
  • Manage multiple clients in a fast-paced enviroment
  • Team leadership or support experience.

Skills

  • Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.
  • Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.
  • Strong multitasking and problem-solving abilities.
  • Managing multiple screens, systems, and calls efficiently.
  • Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW ).
  • Analytical and organizational skills.
  • Maintaining patient records, tracking service metrics, and ensuring compliance.
  • Proficiency with technology.
  • Keyboarding, dual monitors, and audiovisual devices.
  • Empathy and patience under pressure.
  • Adaptability to evolving healthcare technologies and telemedicine standards.

Compensation

  • The target pay range for this role is $15 to $25 per hour.
  • An individual's salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

Benefits

  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field (or equivalent experience).
  • 3-5 years of experience in a medical or healthcare call center, preferably with increasing responsibilities.
  • Prior experience in patient scheduling, insurance coordination, and working with electronic health records (EHR) systems.
  • Benefits package including:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account (FSA),
  • Company paid short- and long-term disability,

Company info

  • About Guideway Care*
  • Guideway Care is The Patient Activation Company™.
  • We don't just "engage" patients; we activate them.
  • By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
  • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

Equal opportunity

  • As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Visa & Work Authorization

  • Guideway Care does not offer Immigration or work visa sponsorship
  • Immigration or work visa sponsorship will not be provided
Apply directly at guidewaycare →Create a free account for alerts like thisView guidewaycare immigration profile

This listing is sourced directly from guidewaycare's careers page and normalized into a canonical job model.