Gen Digital Inc.

Gen Digital Inc.

Customer Service Representative

USA - Tempe, AZ

Sponsorship not specifiedDetected 15 days ago
A/B TestingAccount ManagementRecruitingCustomer SupportCommunication

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-05-29, this employer stated it had laid off workers in Computer and Information Systems Managers (CA) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • downloading software and assisting members navigating through different browsers in an efficient manner.
  • We are looking for a high-performing team member that will be a value to our existing company culture.

Responsibilities

  • Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
  • Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
  • Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs
  • Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
  • We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.

Requirements

  • Demonstrates a high degree of empathy, compassion, and professional kindness with all members
  • HS Degree or equivalent and 2 years related experience, customer service, in a call center environment.
  • A college degree can be substituted for experience

Skills

  • Prepared for and reacts positively to consistent change - preferred
  • Able to multitask and prioritize effectively within guidelines - preferred
  • Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices
  • TA Call- 15 minute chat with the Talent Acquisition Team
  • Final Interview (F2F)
  • What's next:
  • Employment decisions are based on merit, experience and business needs

Benefits

  • Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
  • When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
  • We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.

Company info

  • At Gen, we are scrappy and relentlessly customer driven.
  • If this sounds like you, we'd love you to be part of Gen.
  • Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questions
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.