Lever Demo 2

Strategic Customer Success Manager

San Francisco, CA

Sponsorship not specifiedDetected 97 days ago

Data VisualizationCRMRecruitingCustomer SuccessCommunicationMicrosoft Office

About the role

Hiring is the most strategic challenge that every company faces, and Lever is one of the most recognized brands in talent acquisition software.
Lever has raised $123 million in funding, most recently a $50M Series D in November 2021.
We have been certified as a "Great Place to Work", along with "Best Company Outlook 2022," and "Forbes Best Startup Employers 2022," and the list keeps growing!

Run structured onboarding and ongoing success plans to drive adoption and outcomes.
Manage inbound customer requests and issues. Triage quickly and coordinate resolution with internal teams.
Build and maintain relationships with key customer stakeholders.
Identify and support expansion opportunities in partnership with Sales.
Act as a customer advocate internally. Share clear context and feedback with Product and Operations partners.
Serve as an escalation point for complex customer issues. Lead cross-functional action plans to resolution.
The LeverTRM features allow leaders to scale and grow their people pipeline, build authentic and long-lasting relationships, and source the right people to hire.
Lever supports the hiring needs of over 5,000 companies around the globe including the teams at Netflix, Spotify, Atlassian, KPMG, and Nielsen.

Lever's vision is connecting human potential to meaningful work.
Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps.
Proactively monitor customer health metrics and implement retention strategies.

Own a book predominantly comprised of mid-market customers.
Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
Drive renewals for customers in your book, including risk identification, save plans, and renewal execution.
Lever is the only platform that provides all talent acquisition leaders with complete ATS and robust CRM capabilities in one product, LeverTRM.
Our platform also enables companies to hire with inclusivity in mind, helping eliminate any hiring bias.
A Bit About Us
As the innovation leader in our space, we are searching for great people to join us and push further.
We are proud of the company we've built so far, but we are even more excited for what is yet to come.
Our 5000+ customers include global leaders, startups that are disrupting industries, and businesses around the world.

With an overall gender ratio of 50:50 women and men, Lever is also fiercely committed to building a team culture that celebrates diversity and inclusion.

This listing is sourced directly from Lever Demo 2's careers page and normalized into a canonical job model.