Jobber

Jobber

Senior Product Designer, Franchise

Toronto · Senior

Sponsorship not specifiedDetected 26 days ago
A/B TestingFigmaProduct StrategyResearchLeadershipCollaborationProblem SolvingMentoring

About the role

  • You'll define scalable, intuitive workflows for complex franchise-specific needs like centralized billing, brand-level reporting, and multi-location management.
  • Our Product Designers turn insights and ideas into intuitive, high-quality user experiences.
  • You'll be the sole designer for the Franchise product area, driving discovery through to delivery and iteration.

Responsibilities

  • A deep dive into selected projects to understand your design process, decision-making, and impact.
  • As a Senior Product Designer on the Franchise team, you'll design the experiences that power Jobber Central-our platform built specifically for franchise and multi-unit service businesses.
  • Your work will help franchisors optimize their networks at scale while ensuring their franchisees can deliver exceptional service through Jobber.
  • Make informed design decisions using a mix of qualitative signals, quantitative data, and fast experimentation
  • Design with and for AI-building experiences that are dynamic, personalized, and genuinely useful for small business owners
  • Stay ahead of how product design is evolving, especially at the intersection of AI and human experience

Requirements

  • Have a track record of close collaboration with Product and Engineering, at both executive and IC levels

Skills

  • Champion the customer in every decision while staying grounded in business outcomes
  • Measure the impact of your work and feed those learnings back into what comes next

Compensation

  • At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:
  • Canada: minimum annual salary of $125,800 CAD, a midpoint of $147,900 CAD, and a maximum salary of $170,100 CAD.
  • We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary.
  • Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint.
  • The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop.
  • This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Benefits

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
  • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
  • Tell compelling stories about design decisions that connect to product vision and business impact

Company info

  • Job by job, we're transforming the way service is delivered.
  • Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid!
  • We're bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers.
  • Jobber exists to help make these small businesses successful, and when they're successful we all win!
  • This role is part of the Jobber Franchise product team.
  • We are building Jobber Central and creating tailored solutions to support the unique needs of franchise and multi-unit businesses, streamlining their operations and empowering franchisors to optimize their networks at scale.
  • As part of the larger Product Development organization, you'll work closely with Product Managers and Engineers in a decentralized triad, acting as the design leader for this product area.
  • Grounded in user understanding, you'll uncover opportunities, validate ideas, and contribute to the long-term vision of your team-driving meaningful impact for hundreds of thousands of home service professionals worldwide!
  • With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.
  • Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.
  • Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.
  • With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011-but we've just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

Equal opportunity

  • We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
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This listing is sourced directly from Jobber's careers page and normalized into a canonical job model.