Reltio
Associate Customer Success Manager
United States · Senior
Sponsorship not specified$45k-$84kDetected 143 days ago
Agentic AISAPCustomer SuccessCommunicationProblem Solving
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Associate Customer Success Manager (ACSM) at Reltio will focus on supporting tech touch customers to ensure they derive maximum value from our platform.
- You will act as a key post-sale contact to ensure customer adoption, guide them in using our products, and assist in driving retention.
- This role requires a customer-focused mindset, where you will work with customers to understand their goals and help them get the most out of Reltio's products through self-service tools and automation.
Responsibilities
- Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization.
- Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features
- We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other.
Requirements
- Skills You Must Have:
Nice to have
- Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.
- Reltio's current market range for this role is $45,000 - $84,000
- Reltio is proud to be an equal opportunity workplace.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
- We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right.
- Overall Market Range
Skills
- Bachelor's degree in Computer Information Systems, Business Technology, or similar degree
- Strong interest in customer success, technology, and learning about SaaS products.
- Ability to understand customer needs and articulate how Reltio products can help them achieve their business objectives.
- A passion for helping others and a willingness to learn in a dynamic, fast-paced environment.
- Experience or interest in software architecture and understanding how applications fit together within a customer's ecosystem.
- Experience with cloud software solutions or an interest in learning about SaaS and cloud technology.
- Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required.
Compensation
- Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.
Benefits
- Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.
- Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs.
- Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk.
Company info
- At Reltio, our values guide everything we do.
- With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success.
- If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
- You'll play a crucial role in customer retention by helping customers succeed with Reltio products in an efficient, scalable manner.
- Document and review the success plan, provide guidance on the customer journey to help customers achieve their goals
- Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter.
- Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech touch strategies.
- A problem-solving mindset with a focus on delivering practical solutions and value to customers.
- Manage a portfolio of tech-touch customers using Customer Success tools (Gainsight, and internal tools) to ensure that Reltio is adopted well and the customer is deriving value from the solution to promote ROI and customer retention.
- Assist customers with utilizing available resources, such as Reltio Documentation, Reltio Learn and Support, to achieve their goals.
- Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people.
- If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk!
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Reltio's careers page and normalized into a canonical job model.