Arcesium LLC
Client Success Manager
New York
Sponsorship not specified$220k-$260kDetected 5 days ago
Data ScienceAccount ManagementOnboardingLeadershipCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department.
- The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire.
- By executing against this mission, we intend to exceed our clients' expectations and develop a community of advocates.
Responsibilities
- Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium's solutions to meet those goals
- Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
- Get clients acquainted with their products and a new operating model to build product adoption post implementation
- Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
- Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
- Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions
Requirements
- The ideal candidate will have 10+ years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services or technology organization.
- Knowledge of software engineering or data science with experience working with BI, data lakes or other data tools.
- Strong communication skills and an understanding of the client/business relationship are required, as is a critical thinking mindset able to operate in an innovative, forward-thinking business environment.
- Experience supporting clients to optimize operations through process and technology
- Superior quantitative, analytical, and problem-solving skills, with a strong attention to detail.
- Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills.
- Exposure to a wide spectrum of investment asset classes and market segments.
- The expected annual base salary for this position is $220,000- $260,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.
- The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background.
- Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA
- #LI-Hybrid
- Recruiting Security
Nice to have
- A degree in economics, finance, business, math, science, or engineering is preferred.
Compensation
- The expected annual base salary for this position is $220,000- $260,000.
Company info
- We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
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This listing is sourced directly from Arcesium LLC's careers page and normalized into a canonical job model.