PagerDuty

PagerDuty

Senior Product Manager

Toronto · Senior

Sponsorship not specified$156k-$236kDetected 13 days ago
KubernetesDevOpsSite Reliability EngineeringMachine LearningLLMsAgentic AIUX ResearchUX DesignAccessibilityProduct ManagementProduct StrategyOperations ManagementCustomer SupportCiscoShopifyResearchLeadershipCommunication

About the role

  • PagerDuty (NYSE:PD) is a leader in Digital Operations Management.
  • Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
  • Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.

Responsibilities

  • Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
  • Lead product definition for the agentic layer of PagerDuty's automation platform - the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
  • Partner with AI/ML teams and external model providers to ensure PagerDuty's agentic experience is differentiated by domain - leveraging deep SRE context rather than generic automation.
  • Own the customer-facing surface of agentic authorization - ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.
  • Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.
  • People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability.
  • PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future.
  • Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

Requirements

  • 5+ years of product management experience shipping customer-facing software at scale
  • Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
  • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
  • Passion for getting things done (and for things you haven't done, you are naturally curious, driven to learn, and unafraid to ask for help)
  • Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.

Nice to have

  • Prior work with authorization frameworks.
  • Background at an observability, incident management, or ITSM company.
  • Experience with connector/integration ecosystems or low-code/no-code builder products.
  • Hesitant to apply?
  • We encourage you to submit your resume even if you don't meet every requirement.
  • We value potential and consider each candidate's full professional story.
  • Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.
  • If this just isn't the right role or time - sign up for job alerts!

Skills

  • Define the model for how autonomous

Compensation

  • $156,000 to $236,000 CDN
  • Competitive salary

Benefits

  • As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Learn more, including country-specific offerings, on our benefits site.
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Equal opportunity

  • PagerDuty is an equal opportunity employer.
  • Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Apply directly at PagerDuty →Create a free account for alerts like thisView PagerDuty immigration profile

This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.