Telestream

Order Management Team Lead

Beaverton, Oregon, United States

No sponsorshipDetected 5 days ago

SnowflakeSalesforceCRMAccountingSupply ChainERPInventory ManagementCommunicationMentoringOrganizational Skills

About the role

Our portfolio spans three solution areas: workflow automation software (delivered on-premise and in the cloud), quality and compliance monitoring solutions, and professional desktop tools used by editors, captioners, and creators.
Customers buy from us in every imaginable combination: a perpetual software license, a multi-year SaaS subscription, a single hardware appliance, a renewal, an add-on, or a bundled solution that combines all of the above.
That order mix is what makes this seat interesting, and it is also why this role matters.

Responsibilities

Own end-to-end processing of our most complex, high-value, and escalated customer orders, including multi-product bundles, multi-year subscriptions, channel partner deals, and global ship-to arrangements.
Enter, validate, and release customer orders in Business Central, checking pricing, payment terms, product configurations, discount approvals, and bookings rules against the signed quote and any approval documentation on file.
Provide lead-level guidance, training, and quality coaching to our two US-based Order Entry and Inventory Specialists and our accounting team member in the UK, without formal supervisory authority.
Establish, document, and continuously refine standard operating procedures for order entry, order processing, and inventory management so the team's work is consistent across regions and product types.
Partner with sales reps and deal desk to clean up incomplete order forms, validate deal terms, and confirm orders reflect the approved pricing and configuration.
Maintain inventory records and transactions in Business Central, ensuring accuracy across software, hardware, and bundled orders.
Provide documentation, transaction trails, and reporting in support of internal audits, external audits, and customer-facing compliance reviews.
Demonstrated experience as a senior or lead-level contributor on an order administration team, including informal coaching, training, or quality oversight.
Excellent written and verbal communication skills, with the ability to collaborate across sales, finance, licensing, and supply chain teams.
Strong organizational skills and the discipline to manage competing priorities against recurring deadlines.

Requirements

Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
Five or more years of experience in order administration, order management, inventory management, or a related operational function.
Strong knowledge of order-to-cash processes, order entry workflows, and inventory management principles.
Experience handling multiple product types (perpetual licenses, subscriptions, hardware, and bundled solutions).
Proficiency in ERP systems (Business Central or similar) for order processing and inventory management.
Strong attention to detail and accuracy, with a proven track record of identifying and resolving order discrepancies.
Experience with software licensing and entitlement management processes.
Familiarity with Snowflake or similar data platforms for order and inventory reporting.
What You Bring Bachelor's degree in Business Administration, Finance, Accounting, or a related field.

Benefits

OR a combination of education and related experience.
Bonus Points For Experience supporting a multinational organization with global order processing requirements.
Perks That Power Your Life We offer a comprehensive package designed to support your health, financial security, and work-life balance.
Our benefits are built to keep you healthy, supported, and free to do your best work.

Company info

Coordinate every software order with our Licensing Specialist so customers receive the right product activation, license keys, and entitlement details on the correct timeline.
Familiarity with Salesforce or similar CRM platforms as part of the order management workflow.

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This listing is sourced directly from Telestream's careers page and normalized into a canonical job model.