Life at Starwood Hotels

Banquet Houseperson

1 Hotel Austin

Sponsorship not specifiedDetected 13 hours ago

LeadershipCommunicationCollaboration

About the role

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
MAIN DUTIES: The Banquets Houseman is responsible for function room set up and cleanliness of banquet areas.

Responsibilities

Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas practicing "clean as you go" while avoiding breaking and reporting all breakage incidents.
Perform post event cleaning tasks and breakdown of service.
Maintain high standards of food product, portion control, presentation, service, event supply quality, safety and cleanliness.
Perform any other reasonable duties as requested by the leadership team.
Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
Establish and maintain open, positive, collaborative, and professional internal and external relationships.
Develop lasting relationships with guests and to secure repeat business.

Requirements

Ability to clearly and effectively communicate in English with service team and present specific culinary and wine information to guests.
Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to follow directions and work in a team environment.
Ability to regularly lift and/or move up to 50 pounds.
Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.
Excellent communication and listening skills. Ability to clearly and effectively communicate in English with service team and present specific culinary and wine information to guests. Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.
Ability to read and understand documents such as safety rules, Banquet Event Orders (BEOs), group resumes, floorplans, operating and maintenance instructions and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to regularly lift and/or move up to 50 pounds. Carry trays up to 25 pounds with one hand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. )

Skills

Previous food and beverage service experience.
Must be able to write legibly ( ie taking orders)
A bility to compute basic mathematical calculations.
Excellent guest service skills.
Ability to remain flexible and adaptable.
Must possess a high quality, detailed and service work ethic.
Ability to work in a fast-paced environment.
Ability to follow all food and safety regulations and property standards.
Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Starwood Hotels is an equal opportunity employer.
As a mission-driven company, our purpose is our true north, and our compass guides the way.

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This listing is sourced directly from Life at Starwood Hotels's careers page and normalized into a canonical job model.