Ema Unlimited

Ema Unlimited

Customer Engagement Manager

San Francisco Bay Area · Senior

Sponsorship not specified$100k-$200kDetected 212 days ago
Agentic AIProject ManagementStakeholder ManagementSalesforceCRMAccount ManagementForecastingHRISLeadershipCommunication

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Be the single point of contact the customer calls for any problem - delivery, quality, adoption, escalation, or expansion.
  • You don't write code - but you review architectures, challenge unrealistic scope, and ensure go-live readiness.
  • Your leverage is orchestration and judgment.

Responsibilities

  • Ema builds AI Employees for HR, IT and Finance.
  • Manage cross-engagement dependencies within an account (e.g., shared integration infrastructure between parallel deployments).
  • You staff delivery teams, oversee solution quality, run executive readouts, measure ROI, drive adoption, rebuild trust when things break, and grow the book through proven production value.
  • Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you.
  • Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer's strategic priorities for the quarter.
  • Own post-go-live outcomes: adoption, ROI, accuracy, and user trust. This role absorbs the Outcomes Manager function for your accounts.
  • Drive continuous improvement cycles: readout → diagnose → prioritize → fix → re-measure.

Requirements

  • 15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
  • 5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth - not individual projects within someone else's account.
  • Production track record - beyond POCs.
  • Scale and accountability required.
  • Experience with AI, automation, or agentic workflow platforms in production.
  • Experience with partner-mediated delivery (delivering through consulting partners to end clients).
  • Familiarity with enterprise integrations (APIs, auth, CRM/HRIS/ITSM platforms) at a judgment level, not implementation level.
  • Experience in a scaling startup ($5M-$50M ARR) where account management practices were being built, not inherited.
  • Required
  • Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts.
  • Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues.
  • Commercial accountability: grown account revenue through outcome-driven expansion, not just retention.
  • Enterprise stakeholder management at VP/C-level across multiple concurrent accounts.
  • Production track record - beyond POCs. Scale and accountability required.
  • Preferred
  • Background at a consulting firm (McKinsey, BCG, Deloitte) or enterprise SaaS PS org (ServiceNow, Salesforce, UiPath) in a delivery-heavy account leadership role.

Compensation

  • The standard base salary for this position is $100,000-$200,000 annually.

Benefits

  • Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them.

Company info

  • Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
  • We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz.
  • Product & Platform Partnership - Act as the voice of your customers to Product and Core Engineering.
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This listing is sourced directly from Ema Unlimited's careers page and normalized into a canonical job model.