Ema Unlimited

Ema Unlimited

Customer Engagement Manager

San Francisco Bay Area · Exec

Sponsorship not specified$100k-$200kDetected 120 days ago
Agentic AIProject ManagementStakeholder ManagementSalesforceCRMAccount ManagementForecastingHRISLeadershipCommunication

About the role

  • You are the single point of accountability for your accounts.
  • The customer calls you - not your manager - when they have a problem.
  • This is an account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth.

Responsibilities

  • Manage cross-engagement dependencies within an account (e.g., shared integration infrastructure between parallel deployments).

Requirements

  • 15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
  • 5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth - not individual projects within someone else's account.
  • Required
  • Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts.
  • Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues.
  • Commercial accountability: grown account revenue through outcome-driven expansion, not just retention.
  • Production track record - beyond POCs. Scale and accountability required.
  • Preferred

Nice to have

  • Enterprise stakeholder management at VP/C-level across multiple concurrent accounts.
  • Production track record - beyond POCs.
  • Scale and accountability required.
  • Experience with AI, automation, or agentic workflow platforms in production.
  • Background at a consulting firm (McKinsey, BCG, Deloitte) or enterprise SaaS PS org (ServiceNow, Salesforce, UiPath) in a delivery-heavy account leadership role.
  • Experience with partner-mediated delivery (delivering through consulting partners to end clients).
  • Familiarity with enterprise integrations (APIs, auth, CRM/HRIS/ITSM platforms) at a judgment level, not implementation level.
  • Experience in a scaling startup ($5M-$50M ARR) where account management practices were being built, not inherited.

Compensation

  • The standard base salary for this position is $100,000-$200,000 annually.

Benefits

  • Certain roles may be eligible for variable compensation, equity, and benefits.

Company info

  • Product & Platform Partnership
  • Act as the voice of your customers to Product and Core Engineering. Translate field patterns into structured, actionable feedback - not one-off requests.
  • Identify cross-customer patterns that signal platform gaps or opportunities.
  • Ema is building the world's leading Agentic AI platform to transform enterprise productivity.
  • Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
  • We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz.
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This listing is sourced directly from Ema Unlimited's careers page and normalized into a canonical job model.