McMaster-Carr

McMaster-Carr

IT Operations Technician

Santa Fe Springs, CA

Sponsorship not specified$120k-$138kDetected 20 hours ago
PowerShellAzureProcess ImprovementCustomer SupportDNSMicrosoft Office

About the role

  • McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business.
  • Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them.
  • They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes, tools, and documentation over time.

Responsibilities

  • Provision user accounts and manage role-based access to systems and resources
  • Remotely deploy software to PCs and create or maintain deployment packages when needed.
  • Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance.
  • Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues.
  • Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams.
  • Identify recurring technical issues and help implement reliable, long-term solutions.
  • Create and maintain basic documentation and runbooks for standard procedures and repeat issues.
  • Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
  • Provide clear verbal and written support, especially when supporting users during incidents.

Requirements

  • Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate.
  • Balance attention to detail with the ability to move quickly as business needs dictate.

Skills

  • Experience with some of the following is helpful, but not all are required:
  • Windows 11
  • Active Directory
  • Group Policy
  • Multi-factor authentication (RSA, Azure, etc.)
  • VMware (including VMs and basic VDI concepts)
  • Windows Server 2016/2022/2025
  • Microsoft Office 365
  • Exchange (on-prem or hybrid)
  • Adobe Acrobat DC / Creative Cloud
  • Basic networking concepts (switching, DNS, DHCP)
  • Endpoint security tooling (Counteract, PDQ, etc.)

Compensation

  • Cash Compensation

Benefits

  • We offer comprehensive benefits to support employees and their dependents, such as:
  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry-leading company-funded retirement accounts
  • Inclusive, all-gender benefits
  • Paid parental leave for all new parents
  • Paid time off for vacation and personal time

Company info

  • We are proud to be an

Equal opportunity

  • We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation.
  • At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
  • This position is not eligible for work authorization sponsorship by McMaster-Carr.
  • Data We Collect

Visa & Work Authorization

  • This position is not eligible for work authorization sponsorship by McMaster-Carr.
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This listing is sourced directly from McMaster-Carr's careers page and normalized into a canonical job model.