Palantir

Support Engineer

New York, NY · Staff+

Sponsorship not specified$87k-$115kDetected 63 days ago

LLMsAgentic AISupply ChainCommunicationMentoringAdaptability

About the role

We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership.
Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership.
That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.

As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day.
You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.
Proactively replace aging hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.
Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
Maintain FOB office environments to ensure they are always in excellent working order.
Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
Go beyond the quick fix - conduct thorough root cause analysis and implement solutions that prevent recurrence.
Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
Install, configure, and maintain Windows and Mac workstations across the organization.
Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.

Salary The salary range for this position is estimated to be $87,000 - $115,000/year.

This listing is sourced directly from Palantir's careers page and normalized into a canonical job model.